ISO 10014 – Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:

a) monitor and manage trends in key performance metrics;

Go to ISO 10014 at ISO.org