Total Views: 194Daily Views: 10 Comments on ISO 10001 – Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

American National Standards Institute Inc.

This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

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5935 - Connectors, Electrical (4357) 8455 - Badges and Insignia (3093) 8010 - Paints, Dopes, Varnishes, and Related Products (2046) 6515 - Medical and Surgical Instruments, Equipment, and Supplies (1907) ISDF (1827) 4730 - Hose, Pipe, Tube, Lubrication, and Railing Fittings (1823) ISDA (1776) FACR (1647) 5960 - Electron Tubes and Associated Hardware (1630) 6145 - Wire and Cable, Electrical (1629) 6505 - Drugs and Biologicals (1343) 6625 - Electrical and Electronic Properties Measuring and Testing Instruments (1241) 6640 - Laboratory Equipment and Supplies (1187) 5120 - Hand Tools, Nonedged, Nonpowered (1124) 6810 - Chemicals (1114) MISC (1045) 5930 - Switches (1012) 5306 - Bolts (996) 5340 - Hardware, Commercial (953) 8305 - Textile Fabrics (910) 5310 - Nuts and Washers (864) 5950 - Coils and Transformers (856) 8140 - Ammunition and Nuclear Ordnance Boxes, Packages and Special Containers (797) 6520 - Dental Instruments, Equipment, and Supplies (790) ISDD (786) 5910 - Capacitors (783) 5305 - Screws (781) 9330 - Plastics Fabricated Materials (759) 5905 - Resistor (753) 6530 - Hospital Furniture, Equipment, Utensils, and Supplies (745) 5945 - Relays and Solenoids (733) 5961 - Semiconductor Devices and Associated Hardware (707) 6240 - Electric Lamps (662) 8415 - Clothing, Special Purpose (660) 5330 - Packing and Gasket Materials (583) SESS (581) ISDN (581) 5940 - Lugs, Terminals, and Terminal Strips (564) 8030 - Preservative and Sealing Compounds (554) 4720 - Hose and Flexible Tubing (552) 1375 - Demolition Materials (549) 6610 - Flight Instruments (540) PACK (539) 8915 - Fruits and Vegetables (531) 1377 - Cartridge and Propellant Actuated Devices and Components (524)
Steel (908) GUN (640) 銃 (621) Demolition Materials (549) Cartridge and Propellant Actuated Devices and Components (524) Paint and Related Coating (456) Fuzes and Primers (454) Optical Sighting and Ranging Equipment (451) Medical Device and Implant (427) Building (414) Petroleum (378) Rockets, Rocket Ammunition and Rocket Components (368) Nonferrous Metal and Nonferrous Alloy (367) Ammunition, through 30mm (349) Fire Control Computing Sights and Devices (338) Aircraft Air Conditioning, Heating, and Pressurizing Equipment (334) Parachutes; Aerial Pick Up, Delivery, Recovery Systems; and Cargo Tie Down Equipment (324) Sports and Recreation (316) Land Mines (276) Nuclear Technology (274) Consumer Product Evaluation (267) Aircraft Hydraulic, Vacuum, and De-icing System Components (263) Bulk Explosives (261) Torpedos and Components, Inert (258) Plastic Pipe (248) Nondestructive Testing (246) Miscellaneous Aircraft Accessories and Components (231) Aerospace Material (225) Geotechnical Engineering (217) Miscellaneous Fire Control Equipment (216) Ammunition, over 30mm up to 75mm (208) Fire Control Radar Equipment, except Airborne (197) Ammunition, 75mm through 125mm (192) Bombs (192) Copper (192) Environmental Toxicology (187) Analytical Chemistry (180) Road and Paving (177) Pyrotechnics (175) Rubber (166) Electrical and Magnetic Conductor (162) Security System Pedestrian and Walkway Safety (157) Military Chemical Agents (156) Electronics (153) Specialized Test and Handling Equipment, Nuclear Ordnance (150)